Refund & Return Policy

 

At UrbanEaseWear.in, we want customers to receive their products in good condition and as described.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us verify the issue, we may request:

  • Your order number

  • Photos or videos clearly showing the issue

  • Photos of the product packaging

  • An unboxing video where reasonably required for verification

Once the issue is verified, we may offer a replacement or refund, depending on the circumstances and product availability.

Returns

Eligible return requests must generally be made within 7 days of delivery.

To qualify for a return, the product should:

  • Be unused and in its original condition

  • Include original packaging, accessories, manuals, tags, and other included items

  • Not show signs of misuse, damage, or alteration after delivery

Certain products may not be returnable for hygiene, safety, customization, or other reasons permitted by applicable law.

Please contact our customer-support team before returning any product. Products returned without authorization may not be accepted.

Change-of-Mind Returns

Change-of-mind returns may be accepted or declined depending on the product category and circumstances. Where accepted, return shipping charges may be deducted from the refund unless otherwise required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you regarding the refund.

Approved refunds will normally be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Shipping charges, where applicable, may be non-refundable except where required by law or where the return results from an error on our part.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.